Distance Sales Agreement


ARTICLE 1 – PARTIES

This Distance Sales Agreement (“Agreement”) has been concluded electronically between the legal entity producing the product (hereinafter referred to as the “SELLER”) and the final buyer (hereinafter referred to as the “BUYER”) within the framework of the terms and conditions set forth below.


1.1. SELLER


    • Company Name: MMG GROUP TEKSTİL İNŞ. GIDA MAKİNA HIRDAVAT SAN. İÇ VE DIŞ. TİC. LTD. ŞTİ.


    • Address: İkitelli OSB, Demirciler Sanayi Sitesi G1 Blok No: 482, Başakşehir / Istanbul


    • Phone: 0 (506) 340 65 61


    • Email: info@metacut.com.tr


    • Tax Office: İkitelli Tax Office


    • Tax Number: 622 172 4858



1.2. BUYER

All customers who shop on the website https://www.metacut.com.tr. The address and contact information provided during membership or purchase shall be taken as the basis. By accepting this agreement, the BUYER acknowledges in advance that upon confirming the order subject to the contract, they will be obliged to pay the order amount and any additional charges such as shipping fees and taxes, and that they have been informed accordingly. The BUYER declares that they have read, understood, and are aware of their rights and obligations under this agreement. The BUYER accepts that the transactions within the scope of this agreement are in their best interest and that they accept all conditions of their own free will. For matters not included in this agreement, the provisions of Law No. 6502 on the Protection of Consumers and related regulations shall apply.


ARTICLE 2 – DEFINITIONS

In the implementation and interpretation of this agreement, the following terms shall have the meanings indicated below:


    • BUYER: A natural or legal person who acquires, uses, or benefits from a good or service for non-commercial or non-professional purposes,


    • Service: Any consumer transaction other than the supply of goods, performed or promised to be performed in return for a fee or benefit,


    • Law: The Law on the Protection of Consumers,


    • SELLER: A legal entity that offers goods to consumers for commercial or professional purposes or acts on behalf of or for the account of the supplier,


    • Agreement: This Agreement concluded between the SELLER and the BUYER,


    • Parties: The SELLER and the BUYER,


    • Product or Products: Movable goods subject to shopping,


    • Regulation: Distance Sales Regulation,


    • Website: https://www.metacut.com.tr



ARTICLE 3 – SUBJECT

The subject of this agreement is the determination of the rights and obligations of the parties in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on the Implementation Procedures and Principles of Distance Contracts regarding the sale and delivery of the product ordered electronically by the BUYER from the website https://www.metacut.com.tr, whose characteristics and sales price are specified.


ARTICLE 4 – PRODUCT SUBJECT TO THE AGREEMENT

4.1. The type, quantity, brand/model, color, number, sales price, payment method, and details of the product are as specified at the time the order is completed. 4.2. The listed and announced prices on the website are the sales prices. The announced prices and commitments are valid until they are updated or changed. Prices announced for a limited time are valid until the specified period ends. Information regarding shipping fees and payment obligations will be provided together with the product.


ARTICLE 5 – GENERAL PROVISIONS

5.1. The BUYER declares that they have read and are informed about the basic characteristics of the product subject to the contract, including the sales price inclusive of all taxes, payment method, delivery details, shipping costs to be borne by the BUYER, delivery time, and the SELLER’s full commercial title, address, and contact information, and that they have provided the necessary confirmation electronically. 5.2. By confirming this agreement electronically, the BUYER confirms that they have obtained accurate and complete information regarding the address, basic features of the products ordered, price including taxes, and payment and delivery information that must be provided by the SELLER before the conclusion of distance contracts. 5.3. The product subject to the agreement shall be delivered to the BUYER or to the person/entity at the address specified by the BUYER, depending on the distance of the BUYER’s residence. All shipping costs shall be borne by the BUYER and will be reflected in the invoice as “Shipping Fee”. 5.4. If the product is to be delivered to a person/entity other than the BUYER, the SELLER shall not be held responsible if the recipient refuses to accept the delivery. 5.5. The SELLER shall not be held responsible for the failure to deliver the product due to any problems encountered by the courier company during delivery. 5.6. The SELLER is responsible for delivering the product complete, intact, and in accordance with the specifications stated in the order, along with any warranty documents and user manuals, if applicable. 5.7. If the performance of the product or service becomes impossible, the SELLER shall notify the BUYER before the expiration of the contractual performance period. 5.8. If the product price is not paid or is canceled in bank records, the SELLER is deemed released from the obligation to deliver the product. 5.9. The BUYER accepts and undertakes that the credit card information provided during the purchase is accurate and that all legal and criminal responsibilities arising from its use belong to them. If, after delivery, the product price is not paid to the SELLER due to unauthorized use of the BUYER’s credit card, the BUYER must return the product within 3 days, and shipping costs shall be borne by the BUYER. 5.10. If the SELLER cannot deliver the product due to force majeure or extraordinary circumstances such as adverse weather or transportation interruptions, the SELLER shall inform the BUYER. In this case, the BUYER may request cancellation, replacement, or postponement. If the order is canceled, the refund will be made within 14 days, and it may take 2–7 business days to reflect in the account. 5.11. The SELLER has the right to contact the BUYER via communication channels such as address, email, phone, SMS, etc., for communication, marketing, and notification purposes. 5.12. If the credit card holder is not the same as the BUYER or a security issue is detected, the SELLER may request additional verification documents. 5.13. The BUYER declares that all information provided is accurate and undertakes to compensate any damages arising from incorrect information. 5.14. The BUYER agrees to comply with all legal regulations while using the website. 5.15. The BUYER may not use the website for unlawful purposes or in a way that violates the rights of others. 5.16. The website may contain links to third-party websites. The SELLER is not responsible for their content. 5.17. Any violation of this agreement will result in legal responsibility of the BUYER. 5.18. If production cannot be carried out due to technical, safety, or supply issues, the SELLER reserves the right to cancel the order and refund the payment.


ARTICLE 6 – RIGHT OF WITHDRAWAL

6.1. The SELLER evaluates return requests based on compliance with production and technical specifications. If a defect attributable to the SELLER is identified, the product price will be refunded within 14 days.


    • Product not manufactured according to technical drawing,


    • Use of incorrect material,


    • Dimensions not matching technical drawing,


    • Poor workmanship quality.


6.2. The BUYER may request repair, replacement, or refund. 6.3. If damage is caused by the BUYER, compensation is required. 6.4. The original invoice must be returned with the product. 6.5. The invoice must be marked as “return invoice” and signed.


ARTICLE 7 – NON-RETURNABLE PRODUCTS


    • Custom-made products,


    • Orders in production,


    • Errors caused by the BUYER,


    • Personal reasons such as change of mind.



ARTICLE 8 – DEFAULT

If the BUYER defaults, they shall be liable according to the agreement with their bank.


ARTICLE 9 – FORCE MAJEURE

Events beyond control such as natural disasters, war, or technical failures shall be considered force majeure.


ARTICLE 10 – DISPUTE RESOLUTION

Consumer Arbitration Committees and Consumer Courts are authorized.


ARTICLE 11 – NOTIFICATIONS

All notifications shall be made via email.


ARTICLE 12 – EFFECTIVENESS

This agreement enters into force when the BUYER completes the payment.

Please Note: Before signing the delivery receipt, check your package for damage. If damaged, return it without signing. :contentReference[oaicite:0]{index=0}

 

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