Privacy and Security Policy
All services provided in our store belong to our company, MMG Group Tekstil İnş. Gıda Makina Hırdavat Sanayi İç ve Dış. Tic. Ltd. Şti., registered at İkitelli OSB Mah. Demirciler G1 Blok Sok. Çizgi Label Blok No:482 Başakşehir/Istanbul, and are operated by our company.
Our company may collect personal data for various purposes. Below, it is explained how and in what manner the collected personal data is gathered and how it is protected.
By filling out membership forms, surveys, or various forms on our store, certain personal information of members (such as name-surname, company details, phone number, address, or email address) is collected by our store as required by the nature of the business.
Our company may send campaign information, new product details, and promotional offers to its customers and members at certain periods. Members can choose whether to receive such information during registration, and later can change this preference through their account settings after logging in or via the link in the notification messages they receive.
To identify system-related problems and to quickly resolve any issues or disputes that may arise regarding the services provided, our company records and uses the IP addresses of its members. IP addresses may also be used to generally identify users and collect comprehensive demographic information.
Our company undertakes to keep confidential information strictly private and confidential, to consider this as a duty of confidentiality, and to take all necessary measures to ensure and maintain confidentiality, prevent unauthorized use or disclosure to third parties, and prevent all or any part of the confidential information from entering the public domain.
Credit Card Security
Our company prioritizes the security of credit card holders who shop on our websites. Your credit card information is never stored in our system.
When entering the transaction process, there are two things you should check to ensure you are on a secure site. One is a key or lock icon located at the bottom of your browser. This indicates that you are on a secure webpage and all your information is encrypted and protected. This information is used only in connection with the sales process and according to your instructions. Credit card information used during shopping is encrypted independently of our shopping sites and sent to the relevant bank for verification. If the card is approved, the transaction continues. Since no card information is viewed or stored by us, it is prevented from being accessed by third parties under any circumstances.
The reliability of payment/invoice/delivery address information for online credit card orders is checked by our company against credit card fraud. Therefore, for customers placing their first order, financial and address/phone information must first be verified before the order can proceed to supply and delivery. If necessary, the credit card holder or the relevant bank may be contacted to verify this information.
All information you provide during membership can only be accessed and modified by you. As long as you keep your login credentials secure, it is not possible for others to access or change your information.
Mail Order Credit Card Information Security
Identity and credit card information you send to us via the mail-order method will be stored by our company in accordance with confidentiality principles. This information is kept for 60 days to handle possible objections with the bank regarding credit card charges and is then destroyed. If any amount other than the approved mail-order form amount is charged to your card, you may object to the bank and prevent payment, so this does not pose a risk.
Exceptional Cases
In the limited cases listed below, our company may disclose user information to third parties outside the provisions of this “Privacy Policy”:
- To comply with legal obligations imposed by laws, decrees, regulations, etc. issued by authorized legal authorities;
- To fulfill the requirements of investigations or inquiries conducted by authorized administrative and judicial authorities;
- When it is necessary to provide information to protect users’ rights or security.
Email Security
In emails you send to our store’s Customer Service regarding any order, never write your credit card number or passwords. Information in emails may be seen by third parties. Our company cannot guarantee the security of information transmitted through emails under any circumstances.